𝐀𝐛𝐨𝐮𝐭 𝐔𝐬:
Ienergizer, a leading BPO located in Noida,is dedicated to providing top-tier customer service for the US telecom industry. We are looking for motivated individuals to join our Go Magenta process, which focuses on a blend of chat and voice support.
𝐉𝐨𝐛 𝐃𝐞𝐬𝐜𝐫𝐢𝐩𝐭𝐢𝐨𝐧:
As a Customer Service Executive for the Go Magenta process, you will be responsible for managing both chat and voice interactions, ensuring customer queries are handled efficiently and effectively.
Salary: 40k-45k ctc
𝐊𝐞𝐲 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬:
- Handle customer inquiries and issues through chat (70%) and voice (30%).
- Proactively manage chat flows to resolve customer concerns.
- Maintain a good Average Handling Time (AHT) while ensuring customer satisfaction.
- Manage customer interactions under pressure with professionalism and composure.
- Collaborate with team members to enhance the overall customer experience.
𝐑𝐞𝐪𝐮𝐢𝐫𝐞𝐦𝐞𝐧𝐭𝐬:
- Education: Graduates preferred.
- Experience: ~Undergraduates with a minimum of 6 months BPO, voice, blended, or chat experience.
- Excellent written and verbal communication skills.
- Ability to work graveyard shifts.
- Immediate joiners preferred.
- Working Conditions:
- Schedule: 5 days working with 2 rotational days off each week.
- Shifts: Graveyard shifts only.
Note: No cab facilities.
𝐖𝐡𝐲 𝐉𝐨𝐢𝐧 𝐔𝐬?
1.Engage with a dynamic and supportive team in the US telecom sector.
Develop your skills in a blended customer service role.
2.Competitive environment that values efficiency and customer satisfaction.
If you are ready to take on the challenge and can join immediately, we invite you to walk in for an interview. Start your journey with Ienergizer and advance your career in customer service.
